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Frequently Asked Questions

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You can easily book a courier on our app or website where you enter the pick-up and drop-off addresses, delivery time & contact information. You get exact price within 5 minutes of submitting your order and you get to accept the offer or decline – & you can live track your move, delivery or courier through our GPS enabling system & get real-time updates to avoid wasting time. Payment by cash on delivery or by card happens upon completion of the task. Give feedback by rating your courier to ensure future great experiences.

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You can track your transfers by live broadcasting on our application on your mobile phone from the moment the trip begins until the place of delivery. If you are using the mobile application.

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All of our trucks are the property of our partners. However, quality procedures are trained and applied to all drivers before they are accepted as partners.

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Your movables must be legal and secure. We cannot transfer the following:

  • Dangerous goods are objects or materials that present a danger when transported to health, safety, property, or the environment. Examples of such dangerous goods include but not limited to Materials, explosives, radioactive materials, flammable liquids and chemicals Hazardous or volatile substances, strong acids, compressed gases, poisons, weapons and fireworks.
  • Materials that will be used in illegal transactions.

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  • By placing your order on the mobile application or website, you will get the exact price excluding VAT within 5 minutes. You can accept the price and choose to pay by card online or pay cash on delivery.
  • If you do not agree with the final price, you are welcome to contact our customer service at support@movaz.ae or call +971585839009

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  • Our services are available 24/7, all year round depending on the timing rules for moving in and out of your building.
  • Our customer service is ready to answer your call between 5 AM and 11 PM.
  • You may experience changes in business hours on public holidays.
  • You can always contact us at support@movaz.ae

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We can help you with packaging, packaging and delivery of packaging and packaging materials. However, it will save you valuable time if you start packing your essentials.

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You can choose the receiving address and the final delivery address, then mention the required stopping places in the special instructions box. We send your order to one of our partners and they evaluate the cost and send you a quote.

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If something happens during the transfer, you can always reach us at support@movaz.ae and we will do our best to find a solution that guarantees the best experience for you.

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  • Set aside time to pack your belongings a few days before your move-in. Give yourself enough time to pack your belongings carefully without feeling overly stressed.
  • Decide the order in which you will fill your house. The most common way is to package each room separately.
  • Start by filling in the least used room in your home.
  • Save the basics for the end. You won't want to pack items you use daily, like your toothbrush, until the last possible moment.